Frequently Asked Questions

Questions

Do you also sell directly to the public?

Yes, our goal is to provide medical equipment and solutions for everyone. We have a range of products that are directly available for purchase.

Do you deliver Australia wide?

Yes, Midmed delivers to all parts of Australia, and is also able to provide equipment to parts of Southeast Asia. Please contact us for more information.

What makes Products supplied by Midmed different from many competitors ?

Our goal at Midmed is to provide innovative products and solutions that deliver strong clinical and user benefits. Our products are mainly sourced from Europe and the USA, their quality has been tested and stood the test of time in international and domestic markets. We constantly seek out products that carry warranty greater than similar competitors on the market. This is why we are a safe choice as a supplier of your equipment.

Do you Provide Ex Stock delivery ?

Most of the consumables and equipment available on our website are available for ex stock delivery. To confirm availability on the item you are seeking contact one of our friendly knowledgeable staff for assistance.

Midmed carries a core range of furniture and equipment in stock however due to many customers desire for customisation of accessories, features and colours , many items may need to be supplied on an ex indent basis. Our team can provide you with delivery details once your selection has been confirmed.

Do you offer training on products supplied?

Yes, our staff are highly trained on the operation of products we provide, and can provide technical assistance as required. We are also able to deliver where required in- service sessions and group training so that your operation optimises the performance of the products supplied by Midmed. Please contact us for more information.

If we have an enquiry how do we contact you?

Product or sales enquiries can be made here. Alternatively see our contact page for further options.

Are you able to source products not currently listed on your website?

Yes, our team is more than willing to source products not currently listed in our catalogue. If you do not see a product you need, contact our team and we will happily assist you further.

Do you accept returns on products you sell?

This differs greatly depending on the product, please refer to our returns policy or contact our customer service team for more specific information.